CONFIRMATION OF ORDER
Once you have chosen your items and have placed them in the shopping cart you will proceed to the Checkout. Here you will be required to enter your contact and payment details. Please note this information clearly in the required box.
Once you submit your order a final confirmation screen will appear.
RETURNS AND EXCHANGES
If for any reason you are not completely satisfied with our product(s), Wide Open Distributors is happy to replace or refund your order.
Please simply return the item to us in the same condition as you received it, with its original packaging and all relevant paper work. Email us at firstname.lastname@example.org to inform us of the return and requested exchange item.
This guarantee applies to a period of 30 days after the invoice date.
For your security we would recommend that you return any items by insured courier or registered mail and retain your receipt as Wide Open Distributors is not responsible for any item lost or damaged in transit.
Unfortunately we are unable to refund freight costs.
If any part of your order arrives damaged, faulty or is not the correct product please notify us immediately - we will organise for the item to be collected at our expense and a replacement product sent to you.
All prices quoted on this site are in New Zealand dollars (NZD).
Wide Open Distributors accepts as payment Visa & Mastercard.
SHIPPING METHODS AND COSTS
Orders over $150 have free shipping, for all other orders there will be an additional freight charge of $5 (small items), or $10 (large items).
Delivery to any destination in New Zealand will be by courier. The estimated time of arrival for your order once payment has been validated is 1-3 working days.
Unfortunately, we are unable to ship to P.O. Box addresses.
This web page is secured using a Digital Certificate. This ensures that all information you send to us via the World Wide Web will be encrypted and unable to be intercepted. All credit card numbers are stored in encrypted format only and are removed from the system upon verification.
Discount codes are not valid on any products during sale periods. Items on promotion can be limited to one per customer. In the event of limited stock sales, no further sales at the promotional price will be made after the allocated quantity has been sold or the expiry date and time has been reached. In the unlikely event where a product that has been ordered is no longer available, our Customer Service Team will contact you as soon as possible to discuss your options. This may result in the cancellation of your order or replacement with an alternative product. If there is an error in pricing online, in a product description, name or product image, Wide Open Vault / Wide Open Distributors reserves the right to contact the customer and make the appropriate changes to the order. If an alternative option is not agreed upon with the customer, the order will be cancelled and the amount paid refunded.
All orders are screened for legitimacy of payment. If an order does not meet Wide Open Vault / Wide Open Distributors confidential security checks, the order will not be accepted. The funds will be returned to the purchasing account and a notification of this will be sent via email.
When we receive your order it will be screened and cleared of any security issue, website error or stock complication; your order will be processed and finalised. On completion of this process you will be notified that your order has been processed, payment is then taken. This results in a separate binding agreement between you and us for the supply of those products.
For each order accepted you will be provided email communications to keep you informed of the progress of your order. We endeavor to also provide Courier Track and Trace references for your convenience.